Frequently Asked Questions

Mersal Hub is a powerful WhatsApp marketing platform that helps businesses send bulk messages, run targeted campaigns, and track results — all from a single dashboard.

Import your contact list from Excel or CSV, compose your message (with optional images, videos, or documents), and our platform delivers it to all contacts instantly. You can personalize each message using dynamic variables like the recipient's name.

Yes. Mersal Hub includes smart sending intervals and anti-spam features to protect your number. We recommend sending only to opted-in contacts and following WhatsApp's usage policies for the best results.

Yes. Mersal Hub supports sending campaigns to a large number of contacts. However, we recommend using the platform responsibly and in accordance with WhatsApp's policies by sending messages only to customers who have previously interacted with your business or have agreed to receive your communications. This helps maintain account quality and reduces the risk of account restrictions. Our support team is also available to provide guidance on best practices for running successful campaigns.

Absolutely. Mersal Hub supports all WhatsApp media types — images, videos, audio, PDFs, and other documents. You can attach media to any campaign or template message.

Yes. Mersal Hub allows you to connect and manage multiple WhatsApp numbers under a single account, depending on your subscription plan. This feature is ideal for businesses with multiple branches, departments, or support teams that need to manage customer communications from one centralized dashboard.

Click Get Started, create your account, and follow the setup wizard. You can connect your WhatsApp number and send your first campaign within minutes — no technical knowledge required.