Exchange and Return Policy

Digital Service Policy

Mersal Hub provides digital subscription-based services. Due to the nature of digital products and immediate access to the platform, subscriptions are generally non-refundable after activation and use of the service.

Before Subscription

Customers are encouraged to review service details, features, and subscription plans before completing payment. Our support team is available to answer any questions before purchase.

Refund Requests

Refund requests may be considered in exceptional cases, such as:

• Technical issues preventing access to the service that cannot be resolved.
• Duplicate payments made by mistake.

Each request will be reviewed individually.

Subscription Changes

Customers may upgrade or change their subscription plan according to the available options. Any changes will be subject to the applicable pricing and subscription terms.

Contact Support

For any questions regarding payments or subscriptions, please contact our support team.